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Privacy and Data

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Latest Update: September 20, 2024. 

 

If you prefer to read this Privacy Statement in French, click here to access a substantially equivalent version, of the same quality. We keep both versions of this document updated.

We, S&E Cloud Experts Inc. (“SE Cloud Experts”), recognize that it can be difficult to understand how companies process data, and we understand that you expect us to be fair, just, and transparent when processing your personal data. 

That’s why we’ve designed this Privacy Policy to be clear and simple to read, all whilst providing you with important information on how we process your personal data, including the types of data we collect, the purposes for which we collect them, with whom we share them as well as the rights you can exercise with respect to your personal data. 

If anything below isn’t clear, feel free to reach out to our Privacy Officer with any questions or comments you might have about how we handle your personal data, and we’ll get back to you promptly:

S&E Cloud Experts Inc.
At the attention of: Privacy Officer
privacy@secloud.ca
225 rue Roy Est, Office 209
Montreal, Quebec H2W 1M5 Canada

 

This Privacy Policy uses a Q&A format for easy navigation. Feel free to click on each question to learn more about its topic! 

1. What is covered by this Privacy Policy?

This Privacy Policy applies to personal data, which is data that allows us to identify you, either directly (e.g., your name) or indirectly when combined with other types of data (e.g., the colour of your hair). This Privacy Policy contains information on the rights you have over your personal data here, and how to exercise them here. Some of the personal data referred to in this Privacy Policy may not be protected by applicable laws, and you may not be entitled to the same rights regarding such personal data. This page is just here to provide you with information, not legal advice.

This Privacy Policy applies to you whenever: 

  • You navigate www.secloudexperts.com and any other websites we make available to you featuring this Privacy Policy (“Website”).
  • We conduct digital marketing, for instance, by posting on social media. Don’t worry, we don’t sell your data through real time-bidding auctions.

(Let’s call these our “Service” to keep it simple).

This Privacy Policy does not apply to our processing of personal data as part of the services that we provide to our clients. For more information on this, please consult our Privacy and Data Policy.

This Privacy Policy does not apply to third-party technologies, applications, or services, even if you can access them from our Service (Let’s call these “Third-Party Services”). Here are some examples of Third-Party Services:

  • Social platforms and their widgets.
  • Data feeds from third-party websites. 
  • Links and URLs to third-party websites. 

Our Service contains links to third-party social platforms such as LinkedIn and YouTube, widgets like “share” buttons as well as other interactive functionalities. When using Third-Party Services, these features may collect your IP address, the page you are visiting when using and accessing our Service and may set a cookie to enable better functionality. Please take the time to read Third-Party Services’ own privacy terms as they govern the use of your personal data when using Third-Party Services and differ from ours. If you’re more into finding out how we use cookies and other automatic data collection technologies, click here.

2. What types of personal data do we collect about you, and for what purposes? 

We collect personal data to allow you to use our Service or otherwise communicate with us. 

Below is a table with more detailed explanations on the purposes for which we process your personal data, as well as the types of personal data that we process for each purpose. For each purpose of processing below, we indicated the lawful basis on which we rely to process your personal data

Purposes
Explanations
To respond to your general inquiries.
To better respond to your general inquiries via our contact form, we collect personal data you provide such as your email address and the contents of the communication. When you contact us using social platforms, we also collect the contents of your messages, your social media account and publicly available information. We only use this data to respond to your inquiries.
To improve our Service thanks to your feedback.
We’re open to your feedback and want you to give us commentary on our Service! Using Zoho Survey, you can provide us with your feedback. We collect the contents of your feedback and requests as well as your e-mail to address your feedback.
To administer our Service and make it available to you.
When you use the Internet, some personal data is created automatically about you or your devices. This information can be collected through cookies and used to provide us with aggregated data. We collect performance and analytics data to ensure the performance of our Service as well as facilitate and enhance your experience. The data collected includes technical logs, IP address, browser type and configuration, operating system, number of visitors, pages viewed, geographical location, language preferences and device information.
To obtain aggregated analytic data on our Website.
We use the analytic data collected by companies that set their own cookies or similar tools when you use our Service. Our analytics partners include is Google Analytics and Zoho, which compiles reports on user activity and that we receive on an aggregate basis. Analytics data we collect includes traffic data, conversion data, preferences, pages viewed, websites of origin, and preferences. This allows us to better understand how our website and web-related Service are used. This also enables us to continually improve our website, making it relevant to your interests and needs.
To obtain individual user analytics data on our Website for marketing.
Si vous choisissez de recevoir du contenu génial de notre part via notre infolettre, nous collectons des informations personnelles telles que votre prénom, nom, adresse courriel, nom de l’organisation et secteur d’activité. Lorsque vous recevez des infolettres ou des communications promotionnelles de notre part, vous pouvez indiquer une préférence pour ne plus recevoir ces communications en suivant les instructions de désinscription fournies dans le courriel que vous recevez.
To send you interesting content via our newsletter.
If you choose to receive awesome content from us via our newsletter, we collect personal information, such as your first name, last name, e-mail address, organization name and industry. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving these communications from us by following the unsubscribe instructions provided in the e-mail you receive.
To employ incredible talent.
Sometimes we post job opportunities through our website. If you wish to apply, we will collect your CV/resume, cover letter and any information which you make available to us.

3. Do we use cookies, and for what purposes?

We install our own cookies and third-party cookies on your browser or device through our Website. Some of these cookies are uninstalled automatically at the end of your browsing session. Others are persistent, which means that they remain installed for up to period of time unless you uninstall them. Click here to learn how to manage your preferences regarding our use of cookies.

We collect cookies in each of the following categories:

Type of cookies
Description
Essential Cookies
Essential cookies are necessary to operate the core functions of our Service. These include login cookies, session ID cookies, language cookies as well as security cookies.
Functional Cookies
Functional cookies are used to provide you with certain Website functionality, and to remember website preferences, consents, and configurations.
Analytical Cookies
Analytical cookies are used to generate aggregated statistical data about traffic and behavior of our Website’s users. For instance, we use Zoho PageSense to determine how visitors use our Website, such as with the number of visitors, from where our visitors come from on the web, the pages they visited, conversation data, how much time was spent on our Website. We can see this data in an aggregated and traffic-based format. We can also see an individual visitor’s data, which uses anonymized IP addresses.

4. How can you manage your cookie preferences?

You can manage your cookie preferences through your browser, by uninstalling and blocking certain cookies. Click on your browser below to obtain instructions.

Some of the cookies we use are essential or recommended for the use of the Services, and you may not be able to access and use all the Services without these cookies.

Do we share your personal data with other entities?

We share your personal data with our service providers, our affiliates, other Services users or law enforcement when required. Find below a table of categories of entities with whom we can share your personal data. We’ve also provided you with explanations on why we are sharing your personal data with these third parties. Don’t hesitate to reach out if you want to know more!

Entities
Explanations
Third-Party Service Providers
We share your personal data with our service providers to furnish you with the Service, and to protect our Service. This includes service providers that supply us with IT support, customer service, and related services. For instance, we use Zoho Desk to provide some of our support services.
Affiliates
We share some or all your personal data with our subsidiaries, or other sister companies as part of our provision of the Service.
Law Enforcement
We may share personal data with law enforcement and other authorities if we are required to do so (or if we reasonably believe that we are required to do so) to (a) comply with legal or regulatory requirements and investigations; (b) in the context of legal proceedings to respond to subpoenas, warrants, or other legal process served on SE Cloud Experts.
Corporate Restructuring
We may share personal data with prospective buyers or sellers in the context of a restructuring of our business or the sale or purchase of our business or any of our assets, or in case of a merger or acquisition. In the event of an insolvency, bankruptcy, or receivership, personal data may also be transferred as a business asset. If another company acquires our company, business, or assets, that company will possess the personal data collected by us and will assume the rights and obligations regarding your personal data as described in this Privacy Policy.

5. How long do we retain personal data, and where is my personal data processed?

We keep your personal data, if necessary (a) for the purposes of the collection or (b) as required under applicable laws, whichever is longer. 

6. How do we keep your personal data safe?

We implement proportional safeguards to protect your personal data and we take steps to ensure that our third-party service providers and partners do so as well. For instance, our Website has a Secure Sockets Layer (SSL) Certificate to secure all data that is passed from the browser to the website’s server. 

What are my rights over my personal data?

Your rights differ depending on where you are in the world when the personal data is collected. In most locations, your rights generally include the right to access a copy of your personal data, withdraw your consent, be informed of its processing and to rectify your personal data if inaccurate. 

These rights may not be applicable in all situations, but we will try our best to help you. We’ve included a summary of these rights in the table below to help you understand your options in connection to your personal data.

You may also have the right to not be subjected to a decision based on the automated processing of your personal data. For instance, this right allows you to request a review of the decision by a human. We currently do not use automated processing, so you don’t have to worry about it!

Rights
Explanations
Right to be Informed
Means the right to be informed about the collection and processing of your personal data in a concise, accessible, and transparent manner, the information must be provided in clear and plain language. If you need more information than what is included in this Privacy Policy, simply reach out to us.
Right to Data Portability
Means the right to obtain copies of your personal data in a format that makes it possible to reuse your information in another context, or to have us provide this information to another entity. However, it can only be exercised in certain circumstances, and it cannot affect the rights and freedoms of others.
Right to Rectification
Means the right to ensure that the personal data the organization has about you is accurate by requesting that your personal data be rectified or completed by means of providing supplementary information.
Right to Deindexation
Means the right to request the organization cease disseminating personal information about you (applicable in certain circumstances) and de-index or re-index hyperlinks that provides access to that information in certain circumstances.
Right to Withdraw
Means the right to submit complaints to organizations, to withdraw consent (subject to some limitations), and to file complaints with the appropriate regulator.
Right of Access
This right has numerous components to it, which include the right to know certain information about your personal data, such as obtaining a confirmation of whether we are processing your personal data, as well as the right to request a copy of the personal data processed about you.

7. How do I exercise my rights?

To exercise your rights, you can contact our Privacy Officer using the contact information provided at the beginning of this Privacy Policy.

Once we receive your request, we will get back to you within 30 days. In some cases, we may need additional personal information to validate your identity, in which case we will only collect such information to respond to your request and delete it after. If we need additional time to complete the request, we will inform you of the required extension period. 

We do not charge any fees for you to exercise your rights. However, we may charge reasonable fees for requests that are manifestly unfounded or excessive, in particular because of their repetitive character. We may also refuse to act on any such requests. If you disagree with how we handle your personal data or how we responded to your request, you are also always entitled to lodge a complaint with your competent information and privacy commissioner, such as the Office of the Privacy Commissioner of Canada, here, or the Commission d’accès à l’information du Québec, here

8. Can we change this Privacy Policy?

Yes, we may modify the Privacy Policy from time to time, such as to reflect compliance with new laws, to reflect changes to our processing of personal data. We will try our best to notify you, but it is always a good idea to check the latest update data of this Privacy Policy, and review its content.

 

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